GDPR

GDPR Compliance Statement

Anytime Server Support
Effective Date: 01/01/2024]

At Anytime Server Support, we are committed to protecting the privacy and personal data of our customers in full compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR). This statement outlines how we collect, use, store, and protect your data, as well as your rights under the GDPR.

1. Lawful Basis for Processing Data

We process personal data under the following lawful bases as defined by GDPR:

Consent – When you give us clear permission to process your data (e.g., newsletter signup)
Contract – To fulfill our service agreements and obligations to you
Legal Obligation – Where required by law or regulation
Legitimate Interest – For service improvement, marketing (with opt-out), and security

2. Types of Personal Data We Collect

We may collect and process the following types of data:

Name, email address, phone number
Company and billing details
IP address and geolocation data
Usage data (e.g., page views, support requests, subscription history)

We do not collect or process sensitive personal data (e.g., health, religious, political information).

3. Your Rights Under GDPR

As a data subject, you have the right to:

Access your personal data
Correct or update your data
Request deletion (right to be forgotten)
Restrict or object to processing
Data portability (receive a copy of your data)
Withdraw consent at any time
Lodge a complaint with a supervisory authority

To exercise these rights, contact us at: privacy@anytimeserver.support

4. Data Security and Retention

We use strong encryption, access controls, firewalls, and regular audits to protect your data.

Your data is only retained as long as necessary for the purpose it was collected.
Once no longer needed, your data is securely deleted or anonymized.

5. Data Transfers Outside the EU

We may use third-party services (e.g., Mailchimp, Google, AWS) that store data outside the EU. When we do, we ensure that appropriate safeguards (e.g., Standard Contractual Clauses, data processing agreements) are in place.

6. Consent and Opt-In Practices

We use explicit opt-in for all marketing communications. You can withdraw your consent at any time via unsubscribe links or by contacting us directly.

7. Third-Party Processors

We only share your data with third-party processors essential for our services, and only under strict agreements that comply with GDPR.

Examples include:

Email newsletter platforms (e.g., Mailchimp)
Payment processors (e.g., Stripe, PayPal)
Analytics providers (e.g., Google Analytics)

8. Data Breach Notification

In the unlikely event of a data breach affecting your personal data, we will notify you and the appropriate supervisory authority within 72 hours, in compliance with GDPR Article 33.

9. Contact Information

For questions about this policy or your data rights, contact:

Data Protection Officer (DPO)
Email: privacy@anytimeserver.support
Website: https://anytimeserver.support

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